Candelas is a language education company. It provides free and limited English online study materials via the MyECO website, as well as online English materials including paid books, paid online live lessons, exercises, questions and video content.
MyECO is a social network site, and it is also an educational platform which provides you with lessons, exercises and materials to be purchased besides some other free online activities.
When you purchase an educational material or online lessons from us, the cancellation and refund policy will be as stated below:
There will be no alternative method of cancellation or refunding apart from the regulations below. When you buy a service from us, it will be assumed that you have read and understood the Refund and Cancellation Policy and accepted all the terms and conditions.
ARTICLE 2- The Value of The Cancellation and The Refund Policy
2.1 If you are living outside the borders of Turkey, you are liable to the agreement written in English regardless of what language you speak or from which country you are in. If you are a Turkish citizen or a foreigner living in Turkey, you are liable to the agreement written in Turkish. If you are a Turkish citizen who is not residing in Turkey, you are still liable to the agreement written in English.
2.2 For Online LIVE Lessons (Online LIVE Group and Private classes)
I-) When you buy a group lesson, we guarantee that your lessons will start on the date we have agreed upon with you. We start your group lessons within 10 working days.
* Candelas does not enroll students into groups with other students that they don't know. You create your group, or your company/institution creates a group of students and get service from us at a special price. This is stated on our course page. English Speaking Club lessons are exceptional. *
When you buy a One-to-One (private) lesson, we guarantee that your lessons will start on the date we planned together with you. Generally, we start a One-to-One lesson within 10 working days.
II-) For Group Courses, If the minimum number of students (2 students) for a group can be agreed on, we will start the lessons on the planned day. When you buy a group course from us, and if we cannot start your course in 10 working days, which is a 2-week period, WE WILL REFUND YOUR PAYMENT IN FULL TO YOUR BANK ACCOUNT / CREDIT CARD upon your request.
For One-to-One (Private) Courses, if we cannot start your course within 10 working days, which is a 2-week period, WE WILL REFUND YOUR PAYMENT IN FULL TO YOUR BANK ACCOUNT /CREDIT CARD upon your request.
For both One-to-One Private and Group courses, when your course is started within 15 working days starting from your purchase date, the following "cancellation and return conditions" apply.
III-) Cancellation of lessons and getting refunds
a) If you cancel up until 72 hours before the course start date, you will be refunded 100% of your payment.
b) If you cancel less than 72 hours before the course start date, you will be refunded 90% of your payment.
10% deduction is applied for the compensation of the company loss due to expenses such as teacher arrangement, planning materials, books, operation and such.
c) Your refund is done within 15 working days.
IV-) If you want to cancel after your course has been started.
a) After the course starts, if you want to cancel for any reason, there will be NO REFUND. However, if you cancel due to an event beyond your control such as force majeure, we will happily set the allotted time aside and you can take the course at a later time within no more than 3 months. After 3 months starting from your cancellation date, the lesson time will be forfit.
Please remember! We might request you to prove your Force Majeure situation.
b) Before purchasing an online course and paying us, we recommend you purchase our 4-hour lessons and English-Speaking Club Lessons to try and test our system and quality of our courses. These trial lessons are non-refundable as soon as you have purchased!
c) Cancellation and refund policies mentioned above are just for those who want to leave the course purchased. If you decide to cancel MyECO courses based only on flaws in management or system and programming problems from our side, you will be refunded the full value! Please Remember! we will not take over a responsibility for management, system and programming problems from your side. We will also not bear responsibility of any problems on your side such as internet connections, internet speed, your computer system, your headset and microphone etc. Therefore, you will not be refunded for any problems from your side. Remember that you are obliged to prove any problem on our side with screenshots, videos etc.
V-) Planning the lessons, Reorganization of the appointments and the possibility of providing make-up lessons in ONLINE LIVE LEARNING!
a) For the Group Lessons:
For the group lessons, you must follow and attend all the scheduled classes that you bought. If you are absent from group lessons, the lesson will be forfit. However, if you miss a lesson due to a force majeure such as illness, accident etc., you can buy a one-to-one tutorial at a discounted price to make up for the missed lesson. However, if you are not able to take these discounted one-to-one make-up lessons due to any reason, we will consider that you have received your missing class in full and you will not be refunded for the missing lesson or lessons. Please contact us directly for such a request at firstname.lastname@example.org / email@example.com
b) For One-to-One (Private) Lessons:
For the one-to-one lessons, you must follow your scheduled lessons on time. If you are absent from one-to-one lessons, the lesson will be forfit.
However, if you are likely to miss a lesson due to force majeure or illness, travelling etc., you can change the date of your following lesson or lessons by contacting your teacher and MyECO directly.
If you want to change the date of one of your tutorials, please notify the teacher or customer service department of MyECO immediately using the e-mail addresses firstname.lastname@example.org / email@example.com at least 12 hours before the lesson. Lessons cancelled without notice will be deducted from the total number of hours allocated to the student.
Please remember you cannot re-schedule more than 20% of your total lesson number. This means for example that if you buy a 25-hour one-to-one course from us, you can change the dates of maximum 5 lessons.
c) Speaking Club:
English Speaking Club lessons are excluded from the regular group courses as they are for RECOGNITION and TRIAL purposes and since they do not have the cancelation and refund rights. A student enrolled in the Speaking Club purchases a total of 8-course hours for a 4-week program. The student has to complete a total of 8 lessons as 2 hours a day within 4 weeks. If there is any lesson that the student could not attend due to force majeure, he can inform Candelas or MyECO. Candelas offers additional lessons to the student, and the student can complete the lessons he could not attend within a maximum of 3 weeks. You must take all of your 8 lessons within a maximum of seven weeks (4 + 3) from the date you enroll in a speaking club. After 7 weeks, any lessons you do not take are considered completed. In this case, you have to make a new purchase.
VI-) Appendix & Monitory:
Thank you again for trusting us and purchasing this service from us. Candelas records some important reminders based on experience so that we can provide you with a better service, and you can get the most out of this education process.
Please read the explanations written here VERY CAREFULLY. By registering and purchasing an educational service, you accept this agreement, and you agree to accept these additional articles and reminders under Appendix & Monitory. The regulations below have been prepared for your goodness, benefit and to protect you from any loss.
If you do not comply with one or more of the articles you have approved here, Candelas may unilaterally terminate the service you receive without notifying you and terminate this contract. In this case, you agree that you cannot make any claims from Candelas.
a) Attend your lessons on time. Be ready in front of your computer 10 minutes before the lesson starts.
b) For One-to-One lessons, if you aren't able to attend a lesson, you must inform us 12 hours before the lesson start time. In the case of force majeure, we can be flexible until 4 hours before the lesson start time. Otherwise, your lessons not attended will be counted as DONE (completed) and these lessons will be deducted from your total hours.
c) For the group lessons composed of 2 + students, there is no absenteeism right. The lessons not attended are counted as DONE (completed). Please plan accordingly.
d) For One-to-One lessons, your lessons are planned by MyECO together with you and your teacher. You are required to attend your lessons regularly. However, if you have to cancel your lesson due to force majeure or if your teacher needs to re-schedule, you have to re-schedule your lesson within 3 weeks and have a make-up lesson. Your teacher will give you several optional days for make-up lessons within this 3 week-period. You have to follow this process very closely because after 3 weeks, you cannot get a make-up lesson and your missing lessons will be counted as DONE (completed).
e) Your comments, testimonials and feedback about your Teacher, MyECO and the management are important to us. Therefore, please send your feedback to us.
f) Please remember! Each lesson is 50 minutes. When you purchase 20 hours for example, you will buy 20 lessons composing of 50-minute lesson each. You will have a 10-minute brake which you can plan with your teacher directly.
g) While doing a refund or sending you an amount of money, Candelas and MyECO will not be responsible for the wire transfer expenses, commissions and so on applied by the banks, internet-based payment systems and so on. Such expenses will be deducted from the amount to be sent to you.
ARTICLE 3- For Online Non-Live COURSES (Online Practice / Learning Materials and Online Self-Study Packages)
a) When you buy a package program such as e-books, vocabulary learning exercises, video lessons, video grammar lessons, which are online but not LIVE, we guarantee that you will be supported during these lessons. These lessons are internet-based programs run on our web site and servers.
b) The fees for these packages are nonrefundable. When you make a payment, you will not receive any refund normally, except the situation below in item 3.
c) If you are experiencing any technical problems which are caused by our web site or servers, we guarantee that you will be refunded in full. You must remember that You should prove to us your problem with screen shots and you should be able to show us that the problem occurs with our web site and servers.
ARTICLE 4- Credit Card Information
CANDELAS and its web site MyECO will never keep the Credit Card information of the client. It is not saved in our database. It is under the responsibility of the BANK.
ARTICLE 5- General Fittings and Hardware
Candelas and its web site MyECO do not assume any responsibility for the student's facilities and hardware (e.g., computer, modem, speakers, hardware…etc.). In other words, you are solely responsible for your computer and internet connection.
In addition, you are solely responsible for the personal MyECO Profile page / status and required technical tests. Only you manage your personal profile page, you open it and you close it.
ARTICLE 6- Disclaimer
MyECO web site and Candelas have announced here that the company will not be responsible to any requested amount that the student paid or claims he/she paid for the session or sessions. MyECO only considers the bank data base in terms of money transfers and amounts. There will be no payments to the student/ students out of the above-mentioned refund policies. In addition, the company will not bear any responsibility for MyECO (which uses SSL certificate) on indirect damage to the student/ students from the money transfer process, process of banks and 3rd party web sites.
ARTICLE 7- Dispute and Court
In case of any dispute, Candelas, the owner of the MyECO website and brand, declares to his student (service buyer) with this contract that it will do its best to solve a problem that can be experienced by the student (service buyer), protecting the rights of the consumer, in good faith and transparency on universal human rights and to meet on a common point of ground. However, if the solution of the problem comes to the court stage, the Ankara Commercial and Consumer Courts will be responsible.